Delivery Management Analyst II

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide leadership and strategic oversight for a significant business area supporting a Medical Information program for a leading pharmaceutical company.

• Manage the performance and outcomes of teams and functions that contribute to service delivery, revenue generation, and operational profitability.

• Direct professional staff, formulate strategies, and execute initiatives to achieve business objectives.

• Steer the delivery of customer contracts and relationships while acting as a strategic partner.

• Propel contractual performance metrics and uphold overall function/account governance.

• Supervise global Medical Information service delivery teams across various regions.

• Oversee team performance, evaluations, training, recruitment, and staff development.

• Manage program P&L performance and enhance operational efficiency.

• Identify business opportunities and challenges while defining strategic initiatives.

• Collaborate with sales and account teams during client negotiations and contract execution.

• Maintain account performance and meet client expectations.

• Promote continuous improvement and ensure KPIs are achieved or surpassed.

• Encourage team career advancement, engagement, and retention.

• Ensure adherence to company policies and regulatory standards in all markets.

• Work with WFM on staffing, cross-training, and resource allocation.

⛳️ Requirements

• A minimum of 3+ years of experience in medical affairs is preferred.

• Experience in managing healthcare, pharmaceutical, or contact center operations within a Medical Information environment is highly preferred.

• Familiarity with client CRM platforms.

• Strong judgment and the ability to manage risks effectively.

• Excellent communication skills with the capability to influence and collaborate with senior leadership and key stakeholders.

• A strong focus on client satisfaction.

• Commitment to a patient-centric approach.

• Ability to lead and motivate large teams.

• Willingness to travel internationally on occasion.

🏝️ Benefits

• Health and welfare benefits tailored to meet the needs of employees and their families, starting from the first day of employment.

• Retirement savings plan.

• Employee discounts on merchandise, services, travel, and more.

• Opportunities for career growth.

• Paid training.

• Paid time off.

• Health insurance coverage.

• Voluntary dental and vision programs.

• Life and disability insurance.

• Paid holidays.

• PTO or vacation and/or sick time.

• A culture and work environment that has received awards for excellence.