Delivery Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Become a part of one of the Philippines' most rapidly expanding tech firms!

• Spearhead one of our established client partnerships within the nonprofit SaaS sector.

• You will be responsible for the backlog, ensuring quality, and making resourcing decisions for a compact engineering team that supports three production applications (CRM web, CRM mobile, and a mobile volunteer management app).

• Manage backlog prioritization, triage, and approve releases across both web and mobile applications.

• Define and uphold a standard of completion — including code review, test coverage, and QA approval — before any product is deployed to production.

• Generate and present a monthly scorecard that tracks backlog throughput, hotfix rates, defect trends, and quick wins delivered.

• Make staffing choices for the team, which includes identifying underperformance and initiating changes without requiring client approval for every adjustment.

• Evaluate the team's technical coverage (CRM web, Xamarin/.NET MAUI mobile, native iOS/Android) and highlight or address any gaps as they arise.

• Conduct weekly reviews with the client during the initial phase, transitioning to escalation-only reporting as the team matures.

• Detect issues early, propose solutions, and make decisions within the agreed authority — proactively sharing scorecard findings, delivery risks, and changes in resources.

• Collaborate with Full Scale account leadership regarding staffing, rates, and contract structures as the account develops.

• Advocate for modern engineering practices — incorporating AI-assisted coding, automation, and agentic workflows — and pilot tools like Claude Code for straightforward bug fixes.

• Preserve and enhance the team's institutional and domain knowledge rather than viewing members as interchangeable.

⛳️ Requirements

• Senior-level engineering or technical delivery experience with a proven record of owning production quality outcomes — not merely completing assigned tasks.

• Over 8 years of experience in software engineering, technical delivery, or engineering management roles.

• Practical experience in leading a small-to-mid-sized development team, preferably within a distributed or offshore staff-augmentation context.

• Proven track record of managing a substantial, long-standing backlog and systematically reducing it.

• Comfortable serving as the sole accountable escalation point for a meticulous, detail-oriented US-based client.

• Familiarity with CRM or SaaS web and mobile application maintenance.

• Excellent written and verbal English skills; capable of independently leading client-facing status meetings.

• Previous experience in making resourcing and personnel decisions, including performance management and replacement decisions.

• Experience with, or a strong interest in, AI-assisted or agentic engineering workflows (e.g., Claude Code) for automating routine bug fixes is a significant advantage.

• Exposure to Xamarin/.NET MAUI and native iOS/Android technologies is a plus.

• Experience in nonprofit, donor-management, or fundraising software is beneficial.

🏝️ Benefits

• Fully remote – work from any location within the Philippines.

• Senior-level position with genuine decision-making authority over backlog, quality, and staffing.

• Chance to lead a seasoned engineering team and influence the long-term operation of the engagement.

• Exposure to contemporary engineering practices, including AI-assisted coding and agentic workflows.

• A collaborative, high-performing engineering culture with robust support from Full Scale accounts.

• A team environment that prioritizes accountability, impact, and continuous enhancement.