Delivery Director – Telecom

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for ensuring delivery and operational excellence, along with customer satisfaction and portfolio growth.

• Cultivate, oversee, and manage customer relationships to ensure seamless execution across various service offerings.

• Supervise the entire portfolio to guarantee successful delivery through a hands-on approach.

• Act as an escalation point, ensuring compliance with quality delivery standards.

• Collaborate with the sales organization to stimulate growth and expansion within the designated area.

• Emphasize building rapport with prospects while understanding scope, estimates, and staffing requirements.

• Ensure a smooth transition from Sales to the established delivery team.

• Responsible for an Enterprise portfolio, managing complex, large-scale programs and/or projects.

• Collaborate with the VP of Professional Services and others to establish a best-in-class delivery organization.

• Foster a team environment characterized by trust, collaboration, and high performance while delivering outstanding customer experiences.

⛳️ Requirements

• A minimum of 12 years of experience in Professional Services or Consulting.

• Between 8 to 12 years of experience in Program and Project Management.

• At least 5 years of experience in portfolio management.

• Over 5 years of people management experience.

• Extensive knowledge of consulting and service delivery.

• Profound understanding of Portfolio management methodologies.

• Broad comprehension of the ServiceNow Domain areas.

• Excellent written and verbal communication skills.

• Capability to assess and mitigate risks effectively.

• Demonstrate strong leadership qualities.

• Lead and inspire multifunctional teams across various time zones.

• Strong people leader with the ability to provide both positive and constructive feedback effectively.

• Ability to collaborate with other leaders to accomplish company objectives.

• Capability to simplify complex situations.

• Financial acumen.

• Sales value training is considered an asset.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.

• Wellness programs.