Default Servicing Manager – Bankruptcy & Foreclosure/Replevin

📋 Description

• Oversee the complete execution of bankruptcy workflows (Ch. 7, 11, 13)—including filings, claims, timelines, and resolutions.

• Manage replevin and legal recovery procedures from referral to judgment and resolution.

• Provide daily supervision of legal vendors, establishing clear performance expectations, service level agreements (SLAs), and accountability.

• Drive the reduction of cycle times from default to legal resolution.

• Optimize net recovery outcomes while effectively managing legal expenses.

• Develop and enhance workflows, playbooks, and standard operating procedures (SOPs) that are scalable.

• Maintain real-time visibility and reporting of the pipeline (identifying what's stuck, what's progressing, and what requires escalation).

• Coordinate cross-functionally with Collections, Customer Experience, and Asset Management to ensure efficient progression of accounts through legal processes.

• Detect bottlenecks in legal and default workflows and swiftly implement solutions.

⛳️ Requirements

• Minimum of 8 years of experience in default servicing with direct responsibility for bankruptcy and legal recovery processes.

• In-depth understanding of bankruptcy procedures and UCC Article 9 (replevin).

• Proven experience managing attorneys and legal vendors with an emphasis on performance and efficiency.

• Demonstrated success in enhancing timelines, recoveries, and operational execution.

• Ability to thrive in a fast-paced, evolving environment.

• Data-driven approach with the capacity to manage a pipeline rather than just individual cases.

• Nice to Have: Experience with chattel and manufactured housing; familiarity with scaling or high-growth servicing platforms.

🏝️ Benefits

• Competitive Compensation: We provide a competitive salary along with the potential for annual bonuses and variable pay based on your skills and experience.

• Equity for All: As part of our commitment to shared success, every employee receives equity in the company, enabling you to participate in Zippy's growth and achievements.

• Remote Work: Benefit from the flexibility of working from home in a dynamic, remote-first setting.

• Comprehensive Health Coverage: We offer medical, dental, and vision insurance, plus company-subsidized benefits like short-term disability (STD), long-term disability (LTD), and life insurance for you and your family.

• Flexible Spending Accounts: Utilize medical and dependent care FSAs to help manage your expenses effectively.

• Training & Licensing Support: We invest in your professional development by providing resources for training and licensing.

• Paid Time Off: Enjoy generous PTO, and we encourage you to take full advantage of it!

• Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.

• Parental Leave: We offer paid parental leave to support you and your expanding family.

• No Meeting Wednesdays: Benefit from a mid-week break from meetings to focus and recharge.

• Vibrant Slack Community: Connect with colleagues in our engaging remote Slack community, featuring fun channels that unite people around shared interests like travel, pets, sports, food, and more.

• Career Growth: We prioritize promoting from within, providing you with opportunities to advance your career with us.