Dealer Relationship Manager – Dealer Services Production

This is a fully remote position, open to applicants in California.

📋 Description

• Analyze trends in funding, approvals, and submissions by dealer to pinpoint performance gaps, uncover untapped opportunities, and identify areas for growth.

• Utilize internal reporting tools and external resources (such as AutoCount and CUDL) to assess dealer performance and market share.

• Track funded volume, active dealer counts, and penetration metrics across designated territories; apply insights to prioritize engagement and promote activation among inactive or low-volume dealers.

• Transform data insights into actionable outreach strategies to enhance funded volume and penetration.

• Offer regular performance updates and suggestions to Lending and management teams to aid in strategic decision-making.

• Forge and sustain strong, consistent relationships with assigned dealerships, including owners, general managers, finance managers, and key lending contacts.

• Conduct regular on-site visits, phone calls, and virtual meetings to ensure engagement, training, and alignment with business objectives.

• Use and maintain accurate dealer contact information in the CRM system to facilitate automated marketing, targeted outreach, and ongoing communication with assigned dealerships.

• Advocate for Golden 1’s lending programs, products, and pricing to optimize dealer utilization and enhance loyalty.

• Collaborate with Operations to ensure smooth communication and efficient processing throughout the loan approval and funding stages.

• Act as a liaison between dealerships and internal departments to promote collaboration and resolve issues.

• Provide regular feedback to management regarding process efficiencies, dealer satisfaction, and program improvements to continually enhance the dealer experience.

• Stay informed of local market conditions, competitor programs, and regulatory changes affecting indirect lending.

• Identify and report on competitive advantages and disadvantages.

⛳️ Requirements

• A minimum of a Bachelor’s Degree in Business Management or Finance; equivalent professional experience may be considered in lieu of a degree.

• At least 5 years of experience in similar roles within a financial institution.

• Ability to establish, nurture, and expand strong relationships.

• Capability to raise awareness and increase market share while identifying growth opportunities.

• Willingness to travel as needed for field assignments.

• Excellent communication skills to interact effectively with various levels of management, peers, and clients.

• Exceptional written and verbal communication abilities.

• Ensure that agreements are presented in accordance with established expectations.

• Gather and report information regarding competitive products and service offerings.

• Identify and report on competitive strengths and weaknesses.

• Ability to exercise discretion and sound judgment in both job performance and interpersonal relations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and advancement.

• Flexible working hours and potential for remote work.