Dealer Production Specialist – Retail Dealer Services

This is a fully remote position, open to applicants in California.

📋 Description

• The Dealer Production Specialist (DPS) plays a vital role in supporting the indirect auto lending program.

• Oversee daily application activities to pinpoint deals that necessitate follow-up or clarification.

• Proactively reach out to dealers to verify funding intentions and clarify loan conditions.

• Identify applications at risk and escalate these issues to Dealer Relationship Managers (DRMs) or Lending Operations.

• Monitor and report on conversion rates, turnaround times, and reasons for lost deals.

• Act as the primary contact for assigned dealerships, ensuring effective and consistent communication.

• Collaborate with DRMs to uphold high service standards for top-performing dealers.

• Execute outreach initiatives to reconnect with inactive dealerships.

• Serve as a central liaison between DRMs and Lending Operations.

• Review and evaluate dealer performance metrics, presenting insights to leadership.

• Ensure adherence to all relevant lending regulations and laws.

⛳️ Requirements

• A minimum of an Associate's Degree in Business Management or Finance is required.

• At least 5 years of experience in similar roles within a financial institution.

• Strong comprehension of indirect auto lending procedures and dealership operations.

• Exceptional communication skills and the ability to build strong relationships.

• Demonstrated ability to analyze data, recognize trends, and initiate proactive outreach.

• Highly organized with the ability to manage multiple priorities in a dynamic environment.

• Proficient in CRM systems, Microsoft Excel, and reporting tools.

🏝️ Benefits

• Eligible for Quarterly Incentives