Deal Support Coordinator

This is a fully remote position, open to applicants in Argentina, +4 more countries.

📋 Description

• Report directly to the Team Lead of the Deal Desk.

• Review and validate incoming deals for precision and adherence to policies.

• Ensure that non-standard deal approvals are documented, escalated as necessary, and resolved in a timely manner.

• Prepare necessary documentation and facilitate approvals for contract amendments.

• Uphold data integrity in Salesforce CPQ by rectifying discrepancies in quotes and contracts.

• Enter and update deal information in Salesforce and associated systems.

• Monitor the internal Slack deal support hotline and direct requests appropriately.

• Address transactional inquiries and assist customer-facing teams with deal-related inputs.

• Adhere to specified SLAs and service standards for prompt and accurate bookings and resolutions.

• Provide general administrative assistance to the Deal Desk team.

⛳️ Requirements

• Minimum of 1 year of experience in data entry, sales support, customer service, or operations.

• A Bachelor’s degree or equivalent experience is preferred.

• Familiarity with Salesforce, Google Workspace, Microsoft Suite, and Adobe tools is advantageous.

• Strong attention to detail, accuracy, and consistency is essential.

• Capability to handle multiple tasks and meet deadlines in a dynamic environment.

• Professional-level proficiency in English communication, both written and verbal.

• Access to and readiness to utilize a personal Mac computer or laptop.

• Availability for 8 hours per day, Monday to Friday, between 8:00 AM and 8:00 PM US Eastern Standard Time.

• Successful completion of a background check is required.

🏝️ Benefits

• Fully remote work from home.

• Opportunity to contribute to education and enhance the lives of students and teachers.

• Potential for contract extension (not guaranteed).