Deal Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Develop and manage the global deal operations workflow for intake, routing, approval readiness, service level agreements (SLAs), escalation paths, and exception management.

• Take ownership of approval readiness in DealHub CPQ, ensuring the inclusion of required fields, conducting quote quality assessments, establishing approval context, articulating discount rationales, and preparing downstream handoff inputs.

• Keep up-to-date process documentation, templates, and decision-making rules to enable Sales to navigate standard deals through established pathways.

• Assist Sales and Sales Leadership in deal structuring across various scenarios including new business, renewals, expansions, multi-year agreements, ramped deals, multi-product offerings, and unique commercial requests.

• Convert deal strategies into approval-ready formats with well-defined value exchanges, risk indicators, concession reasoning, billing conditions, contract timelines, and implementation prerequisites.

• Collaborate with Deal Strategy, Customer Success, Product/Packaging, and Finance to ensure that commercial designs support retention, expansion, product adoption, or reporting needs.

• Work with Legal on negotiating non-standard terms, refining contract language, determining execution pathways, managing risk ownership, and addressing customer-requested modifications.

• Liaise with Finance regarding revenue recognition inputs, billing conditions, payment schedules, start dates, product lines, order form clarity, and necessary approval documentation.

• Conduct pre-signature assessments for deals that involve revenue recognition, billing, custom terms, or product readiness risks.

• Engage in pricing and packaging execution and strategy support to translate decisions into field processes, DealHub CPQ logic, approval pathways, and reporting readiness.

• Facilitate the rollout of New Product Introductions (NPI) by establishing deal rules, quote requirements, launch limitations, fallback options, and guidance for initial transactions.

• Monitor if changes in pricing, packaging, or NPI lead to quote exceptions, approval ambiguities, billing issues, or customer transition challenges.

• Manage the operational transition from approved quotes to orders, billing, commissions, reporting, and customer lifecycle records.

• Oversee the deal operations rhythm through the use of KPI packs, defect logs, root-cause analyses, action assignments, and process enhancements.

• Identify opportunities for automation and AI applications related to intake, routing, approval summaries, quote validations, documentation, and measurable cycle-time improvements.

⛳️ Requirements

• A Bachelor’s degree in Business, Finance, Economics, or a related discipline, or equivalent relevant experience.

• Over 5 years of experience in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a similar commercial operations position, preferably in B2B SaaS.

• Practical experience with CPQ tools (DealHub or similar) and the quote-to-cash/lead-to-cash processes.

• Proven track record in structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) while collaborating with Sales on deal formation.

• Familiarity with revenue recognition principles, billing and order procedures, and coordinating contract execution alongside Legal and Finance.

• Experience in creating scalable processes, documentation, SLAs, and operational rhythms (KPI assessments, defect tracking, root-cause analysis).

• Strong analytical capabilities and proficiency in Salesforce and reporting tools.

• Demonstrates AI literacy, capable of utilizing AI tools to boost productivity, enhance decision-making, and improve work quality while exercising sound judgment and critical thinking.

🏝️ Benefits

• Monthly remote work stipend covering home internet expenses and electricity. A home office equipment package provided at the start (laptop, keyboard, monitor, etc.).

• Upgrades for home office equipment (furniture, earplugs, etc.) or a membership to a local co-working space after onboarding.

• Sick leave benefits, parental leave, and 25 days of annual leave in addition to local national holidays.

• Personal development fund for courses, books, conferences, and materials.

• Virtual Stock Option Plan (VSOP).

• Annual international team-building trip along with quarterly and monthly online gatherings.

• As a fully remote company prioritizing work-life balance, flexible schedules are offered.

• An international team that enjoys having fun at work while collaborating hard to achieve shared goals.