DCIM Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the subject matter authority for various products and services.

• Manage and address intricate calls with high-profile clients.

• Resolve complex customer issues and escalate to management when necessary.

• Determine training needs based on anticipated production processes, modifications, and other relevant factors.

• Collect information from customers, technical teams, engineering, software, and product specifications to develop training programs.

• Ensure the successful implementation of training initiatives.

• Join a scheduled on-call rotation approximately every two months.

• Provide support for the technological foundation of the Nlyte application suite and its installation environment.

• Assist with enterprise applications, databases, onsite communication equipment, storage, associated software, and data center technology and operations.

• Collaborate with enterprise-wide applications integrated with Nlyte, such as VCenter, HP UCMDB, and ServiceNow.

• Diagnose communication problems involving Modbus, SNMP, and BACnet protocols.

• Maintain support availability from 9:00 AM to 5:00 PM UK time for clients and systems operating within the UK time zone.

⛳️ Requirements

• Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC.

• Over 5 years of experience in Technology, Controls (BMS, EPMS, Automation), or DevOps.

• A minimum of 1 year of experience in supporting enterprise applications, databases, onsite communication equipment, storage, or data center technology and operations.

• A dedicated and quiet workspace.

• A reliable, high-speed internet connection suitable for daily remote work.

• Windows System Administration skills are preferred.

• Knowledge of Linux is preferred.

• Experience with web technologies such as Web Services, IIS, and XML is preferred.

• Application System Administration experience is preferred.

• Basic SQL skills, including executing scripts and accessing tables, are preferred.

• Familiarity with system permissions is preferred.

• Understanding of problem management, service desk operations, and change management processes.

• Experience in troubleshooting Modbus, SNMP, and BACnet protocols.

• Ability to work from 9:00 AM to 5:00 PM UK time.

• Willingness to participate in an on-call rotation approximately every two months.

🏝️ Benefits

• Short-term cash incentives, subject to plan requirements.

• Competitive total rewards package.

• Additional benefits and well-being programs.

• Support for employee health, security, and success.