Data Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and coordinate tutoring schedules across various programs, ensuring a balance between student, tutor, and regional team availability.

• Manage the daily scheduling process, guaranteeing that sessions are correctly assigned, updated, and communicated.

• Proactively identify scheduling conflicts and implement solutions with minimal disruption.

• Collaborate effectively with Regional Operations teams to ensure smooth program execution across different time zones.

• Take ownership of and maintain several operational spreadsheets and databases related to scheduling, tutor assignments, attendance, and student progress.

• Ensure that data is accurate, complete, organized, and updated in real time.

• Leverage Excel and Google Sheets to analyze operational data, identify discrepancies, and uphold reporting accuracy.

• Monitor operational metrics and quickly escalate any discrepancies or emerging issues.

• Act as the primary communication point for scheduling updates via professional email, phone, and text communication.

• Communicate clearly and promptly with tutors, students, school district contacts, and internal teams.

• Maintain precise documentation of operational updates and scheduling modifications.

• Track student academic progress and attendance, recognizing trends that may necessitate intervention.

• Participate in daily operations meetings with Program Directors to discuss scheduling priorities, student progress, and operational challenges.

• Assist with tutor onboarding and administrative processes as required.

• Help ensure that each academic program is delivered consistently, accurately, and with exceptional operational quality.

⛳️ Requirements

• A Bachelor’s Degree is required.

• 2–4 years of progressively responsible experience in operations coordination, scheduling, logistics, project coordination, education operations, customer success, or administrative operations.

• Advanced skills in Microsoft Excel and Google Sheets, including:

• - Complex formulas

• - Pivot tables

• - Conditional formatting

• - Filters and sorting

• - Data validation

• - Lookup functions (VLOOKUP/XLOOKUP or equivalent)

• Exceptional organizational abilities with the capability to manage multiple priorities at once.

• Strong written and verbal communication skills in English, with experience in professional client-facing interactions.

• Proven ability to maintain a high level of accuracy while working under deadlines.

• Comfortable making independent decisions within established processes.

• Demonstrated effectiveness in a fully remote work environment.

• Ability to work consistently during overnight shifts (evening to early morning hours).

• Must possess or be willing to obtain a dual-monitor workstation for efficient multitasking.

🏝️ Benefits

• Fully Remote!

• PTO

• Etc.