Data Management Analyst II

This is a fully remote position, open to applicants in India.

📋 Description

• Accountable for thorough configuration updates to provider data, encompassing file mapping, modifications to append queries, as well as updates to plans and attributes.

• Aids in the mapping of data according to client solutions for contracted product offerings.

• Oversees a dashboard for designated sources, ensuring timely data cleansing alongside continuous updates to documentation that adhere to specific business rules.

• Serves as a Subject Matter Expert (SME) in the detailed configuration for the onboarding process of both new clients and updates/implementations for existing clients.

• Initiates tasks to guarantee alignment with all teams and processes involved, ensuring a successful and positive client experience.

• Offers consultation, training, education, sharing of best practices, and troubleshooting of issues and challenges.

• Develops documentation of all configurations and customer rules for operational purposes.

• Takes ownership of the transition from implementation to operations, ensuring all key documentation, quality assurance, audit, or other operational processes established during implementation are maintained.

• Assists and supports the Customer Success and Operations teams in delivering custom reports, unique delivery requests, and special requirements.

• Recognizes inefficiencies and service deficiencies within the department that affect client implementations and recommends/drives remediation processes in collaboration with relevant internal parties and leadership.

• Responsible for managing assigned source projects and related score and merge initiatives.

• Manages the dashboard for designated sources.

• Ensures timely cleansing of assigned sources.

• Continuously updates documentation in Project Profile and Post Import.

• Handles file mapping and modifications to append queries.

• Processes Production Help tickets (JIRA).

⛳️ Requirements

• High School diploma or GED equivalent is necessary.

• A minimum of 3 years of client-facing/support experience is required.

• Intermediate proficiency in Microsoft SQL Server for database management, query development, and data manipulation is essential.

• Demonstrated ability to manage and monitor data dashboards, guaranteeing timely data quality and thorough documentation.

• Experience in Software Implementation for new client integration and system updates is required.

• Familiarity with handling production support tickets and managing data extraction processes is necessary.

• Ability to identify opportunities for improvement and recommend/drive remediation processes in data management workflows.

• Excellent written and verbal communication skills, along with strong collaboration capabilities.

• Effective skills in time management and prioritization.

• Proficient in Google Workspace or a comparable suite of office productivity tools.

🏝️ Benefits

• Health insurance

• Flexible working hours

• Professional development opportunities