Data Exchange Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and sustain efficient and effective internal workflows.

• Offer daily support to our frontline EDI Business Process Analysts.

• Collaborate with other team members to fulfill set deadlines and meet customer expectations.

• Oversee the validation of requirements with third-party administrators.

• Aid third-party administrators and internal processing areas by resolving data and processing challenges.

• Develop and coordinate implementation strategies with third-party administrators for various EDI/API connection types.

• Serve as a bridge between the business community and IT departments.

• Provide third-party administrators and/or plan holders with plan and data-specific requirements based on Guardian’s internal systems.

• Address internal and external inquiries regarding connections.

• Assist customers in fulfilling their needs by responding swiftly to communications.

• Manage intricate calls that necessitate research and detailed explanations.

• Participate in relevant training sessions and engage in team meetings.

⛳️ Requirements

• Proven experience with Benefit Administration platforms such as Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity, etc.

• Strong proficiency in manipulating data files including 834 and CSV formats.

• Experience with API connections (HTTP, REST, Web API, etc.) is essential.

• Exceptional communication skills, both verbal and written.

• Strong analytical capabilities.

• Ability to thrive in a team setting and cultivate strong working relationships.

• Previous experience in the insurance industry is preferred.

• A college degree is preferred.

🏝️ Benefits

• Health insurance

• Retirement plans

• Flexible work hours

• Paid time off

• Professional development opportunities