Data Entry Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Access the specific web-based application and identify card records that need a data refresh.

• Manually update card information to initiate the API process that updates card-detail data.

• Accurately and efficiently process incoming card-update requests.

• Complete refresh requests within the established SLA of 2–3 business days.

• Adhere to documented procedures and operational guidelines.

• Track assigned requests, monitor their completion status, and escalate any exceptions or issues.

• Maintain basic records of completed activities and outstanding requests.

• Exhibit ownership, accountability, and reliability in fulfilling daily operational requirements.

• Acquire knowledge of new applications, tools, technologies, and processes as the engagement progresses.

⛳️ Requirements

• Strong attention to detail and capability to perform repetitive, process-driven tasks accurately.

• Basic computer proficiency and comfort in utilizing web-based applications.

• Ability to adhere to documented procedures and instructions with minimal errors.

• Solid commitment to meeting deadlines and complying with defined SLAs.

• Effective communication skills and the ability to escalate issues as necessary.

• Willingness to work during the EST shift to support US business hours.

• Positive attitude, adaptability, and eagerness to learn new technologies and applications.

• Preferred: experience in operations support, application support, back-office operations, or transaction processing.

• Preferred: familiarity with ticketing systems, workflow tools, or web-based business applications.

• Preferred: experience in an SLA-driven environment.

• Preferred: exposure to banking, financial services, payments, or card-related operations.

🏝️ Benefits

• Remote work arrangement.

• 6-month contract engagement.