Data & Analytics Manager

📋 Description

• Oversees the data strategy and governance for 350, collaborating with staff throughout the organization to establish organization-level KPIs and measurement frameworks.

• Cultivates a data-driven culture across the organization, fostering a shared understanding of data's value, embedding best practices, and engaging with staff at all levels—including the Senior Leadership Team—to ensure that planning and decision-making are informed by evidence.

• Manages 350's BigQuery data warehouse: responsible for designing and maintaining data models, optimizing query performance, managing access controls, and ensuring the warehouse is a dependable foundation for all organizational reporting.

• Directs business intelligence and reporting initiatives: develops and maintains Metabase dashboards, oversees ELT pipelines and data transformations sourced from BigQuery, governs user permissions, and guarantees that datasets are reliable, well-documented, and accessible for self-service reporting throughout the organization.

• Owns the strategic roadmap and technical architecture of Salesforce, establishing data governance, security, and quality standards while leading efforts in user adoption and change management.

• Creates dashboards featuring visualizations tailored to facilitate data-driven decision-making for staff across all levels.

• Assists the Organisational Processes Team in providing accessible, up-to-date information regarding performance trends, campaign strategies, milestones, and progress.

• Designs and manages tagging and tracking protocols to enable detailed segmentation and personalized user experiences for supporters.

• Co-leads data privacy, security, and compliance for supporter data (GDPR and other relevant regulations), defining retention policies, access controls, and incident response strategies.

• Develops and enforces data hygiene protocols, initiating and overseeing data cleanup projects.

• Manages external vendors, overseeing everything from project scoping to delivery and ongoing performance management.

• Directly supervises the Senior Data Specialist and Senior CRM Specialists, promoting a collaborative, results-oriented, and healthy team environment.

• Performs other duties as assigned.

⛳️ Requirements

• A minimum of 6 years of experience in leading organization-wide data strategy.

• Outstanding communication and culture-building abilities—capable of fostering a data-centric culture across the organization and engaging confidently with staff at all levels, including the Senior Leadership Team.

• At least 6 years of practical implementation experience (Data warehouse/ELT, reporting/BI, CRM), encompassing governance, privacy, and systems integration.

• Strong hands-on experience with Google BigQuery, including data modeling, cost management, and access control.

• Experience managing data visualization platforms such as Metabase.

• Experience in managing Salesforce or similar CRM systems.

• Advanced SQL proficiency with practical experience in writing and optimizing queries, including handling nested/repeated fields, partitioned tables, and cost-efficient query design.

• Extensive experience managing complex projects related to data integration, synchronization, and/or warehousing.

• Understanding of statistical concepts such as significance, sample size, confidence intervals, etc.

• Familiarity with data privacy and security best practices.

• Exceptional team leadership capabilities.

• Strong skills in stakeholder alignment, prioritization, and facilitation.

• Excellent organizational skills, including leading diverse groups, managing priorities across teams, and promoting collaboration across various time zones and cultures.

• Experience with budget management for cloud data platforms and vendor contracts.

🏝️ Benefits

• In addition to a fully remote, 36-hour work week and two all-staff breaks annually, we provide a comprehensive benefits package—details vary based on the role's location, but we generally strive to ensure employees receive high-quality health insurance and retirement planning benefits in their respective areas.

• In the United States, as a 501(c)(3) nonprofit, our employees qualify to participate in the Federal Public Service Loan Forgiveness (PSLF) Program.