
Data Analyst – Custom Solutions
Posted 3 days ago

Posted 3 days ago
• Create, develop, and maintain Sigma dashboards that represent AI and interaction performance across client accounts.
• Spearhead standardization initiatives by creating reusable dashboard templates and establishing a consistent KPI framework.
• Examine AI agent performance data with an emphasis on call containment rates.
• Produce and present weekly performance scorecards and assist in quarterly business reviews.
• Collaborate with Customer Success Managers to prepare and share data-driven insights during client presentations.
• Expertise in Sigma for dashboard creation.
• Proven ability to convey analytical insights to non-technical audiences.
• Experience in developing performance scorecards, trend reports, or other similar recurring analytical outputs.
• A methodical, detail-oriented mindset.
• Unlimited vacation for exempt employees.
• Paid holidays.
• Competitive medical, dental, and vision insurance for employees and their dependents.
• 401K retirement plan.
• Stock options.
• Company-paid life insurance.
• Health and Flexible Savings Accounts.
• Reimbursement for cell phone, gym, and internet expenses.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Complimentary snacks (available in Denver and/or Fort Lauderdale).
• Engaging events (both virtual and in-person).
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