Data Analyst, Clinical Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Gather, validate, analyze, and report on operational, clinical operations, provider network, utilization, and performance metrics across various contracts and initiatives.

• Extract and compile data from multiple systems and sources for regular monthly, quarterly, annual, and ad hoc reporting.

• Create, maintain, and enhance dashboards, scorecards, and reporting tools.

• Convert business requirements into reporting solutions and present analytical insights in a format ready for decision-making.

• Offer analytical support for Military OneSource Task Order 6, encompassing counseling operations, provider network performance, utilization trends, and service delivery reporting.

• Track counseling volume, provider demand, network capacity, onboarding progress, readiness status, and access/performance indicators.

• Assist in measuring performance against contractual service levels, appointment availability, and timeliness standards.

• Support NAVAHCS and rural healthcare initiatives through regular reporting, operational analysis, and ad hoc analytics.

• Observe utilization, outreach performance, access trends, service gaps, risks, and areas for improvement.

• Provide reporting assistance for special initiatives, pilots, and growth opportunities.

• Examine case review findings, documentation compliance, audit outcomes, participant feedback, and provider performance trends.

• Ensure data completeness and accuracy, conduct quality assurance checks, investigate discrepancies, and document reporting logic and data definitions.

• Identify recurring issues and propose corrective actions or process enhancements.

• Prepare data and materials for Monthly Status Reports, leadership briefings, customer deliverables, and government reporting requests.

• Collaborate with Program Management, Operations, Provider Network, Quality, Credentialing, Finance, IT, Business Intelligence, and other teams.

• Assist in user acceptance testing, report enhancements, and training related to reporting tools or client-facing applications.

⛳️ Requirements

• Bachelor’s degree in Data Analytics, Statistics, Business Analytics, Information Systems, Public Health, Healthcare Administration, or a related field, or equivalent experience.

• More than 4 years of experience in data analysis, operational reporting, healthcare analytics, government contracting, or a related field.

• Proficient in Microsoft Excel.

• Experience with Power BI, Tableau, or similar business intelligence platforms.

• Proficient in querying, cleaning, and analyzing large datasets.

• Familiarity with SQL, Power Query, or similar tools is preferred.

• Strong analytical, critical thinking, problem-solving, written, and verbal communication abilities.

• Capability to translate complex data into actionable operational insights.

• Ability to independently manage multiple priorities.

• Experience supporting Federal healthcare, human services, behavioral health, or rural health programs is preferred.

• Experience in contract reporting, SLA monitoring, and performance management is preferred.

• Knowledge of provider network operations, quality assurance, credentialing, or case management workflows is preferred.

• Experience with operational dashboards, recurring report production, and government or customer-facing deliverables is preferred.

• Ability to collaborate across program, operational, technical, and financial teams is preferred.

• Willingness to travel up to 10% based on business needs.

🏝️ Benefits

• Health and Wellness programs.

• Income Protection.

• Paid Leave.

• Retirement.

• Comprehensive leave.

• Holiday benefits.

• Medical coverage.

• Dental coverage.

• Life coverage.

• Accident coverage.

• Disability coverage.

• Retirement plan contributions.

• Other health and welfare benefits and payments.

• Healthy work-life balance.