Danish Speaking Customer Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Inbound Support Management: Provide assistance to Danish clients through phone, email, and live chat regarding order statuses, product information, warranty coverage, shipping, and initial device setups.

• Technical Problem-Solving: Recognize and troubleshoot technical issues related to smart appliances and electronics, offering clear instructions for resolution or escalating complex cases to specialized engineering teams.

• System Documentation: Accurately document all customer interactions, reported issues, and resolution processes within the CRM system.

• Brand Representation: Stay informed about new product launches, software updates, and company policies, conveying information with empathy and clarity.

• Ongoing Growth: Engage in fully compensated, continuous training programs to enhance your technical knowledge and client communication skills.

⛳️ Requirements

• Language Capabilities: Proficient in Danish (C1/C2 level) and possess professional working proficiency in English (B2 level).

• Residency & Authorization: Must be a resident of Portugal (or willing to relocate) with the legal right to work remotely in the country.

• Communication Skills: Excellent written and verbal communication abilities with a patient, customer-focused approach.

• Digital Competency: High level of comfort using computers, navigating multiple applications, and quickly learning new software tools.

• Preferred Qualifications: Previous experience in customer service, contact centers, retail, or hospitality is advantageous but not required.

• Interest in consumer technology, IoT devices, or modern household appliances.

🏝️ Benefits

• Base Salary: €1,400 gross per month, distributed across 14 annual payments (including Portugal's standard summer and Christmas allowances).

• Language Allowance: A monthly bonus of €150 for utilizing your specialized Danish language skills.

• Performance Bonuses: Up to €100 gross per month based on meeting service quality metrics and targets.

• Food Voucher: €7 per working day (resulting in approximately €140–€150 in tax-free net income per month).

• Comprehensive Insurance: Private health and life insurance coverage starting from day one.

• Career Growth: Clearly defined internal pathways leading to positions such as Quality Analyst, Team Leader, or Corporate Trainer.

• Company Environment: An inclusive, multicultural corporate culture with regular team-building activities and accessible management.