Cybersecurity Staff Analyst – Incident & Problem Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the swift resolution of security incidents.

• Identify opportunities for enhancing the overall lifecycle management of products.

• Mitigate or minimize the impact of service outages and issues within The Home Depot.

• Coordinate and ensure that major events are effectively communicated and driven to completion.

• Monitor high-profile events in real-time and provide timely notifications.

• Take immediate action to address adverse effects.

⛳️ Requirements

• Over 8 years of relevant experience.

• Proficient in Incident, Problem, or Change management.

• Familiarity with ITIL V4 Foundation.

• Strong communication skills.

• Ability to de-escalate and manage situations effectively.

• Understanding of IT systems and their purposes.

• Must have legal authorization to work in the United States.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Opportunities for professional development.