CX Strategist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Develop and oversee the customer experience (CX) strategy for a range of increasingly sophisticated client initiatives.

• Act as the CX Strategy subject matter expert on medium to large-scale projects with minimal supervision.

• Drive project execution and lead advanced CX strategy across various disciplines.

• Establish client trust by aligning CX strategy recommendations with business objectives.

• Plan and conduct CX research, including participant recruitment, interviews, and data synthesis.

• Design and facilitate collaborative ideation, evaluation, participatory design sessions, and workshops.

• Craft strategic visions and narratives tailored to client requirements.

• Produce artifacts that communicate insights and recommendations.

• Support design proposals with qualitative and quantitative evidence.

• Create concepts and illustrative scenarios for future interactions and implementation support.

• Develop roadmaps for sustained innovation and transformation initiatives.

• Lead CX strategy and human-centered design processes for clients and cross-functional teams.

• Collaborate with experts in UX, Design, Brand, Content, Data, and Technology.

• Contribute to the enhancement of Strategy discipline processes, thought leadership, education, and community engagement.

• Promote team unity and establish safe environments for risk-taking and constructive debate.

⛳️ Requirements

• 3-5+ years of experience in CX, UX, or Product strategy within an agency or consultancy setting.

• Proficient in human-centered research methodologies and techniques, including contextual observations, in-depth interviews, design workshops, intercepts, and surveys.

• Experience in designing and leading ideation, collaboration, or design workshops based on design thinking or human-centered design principles.

• Proven track record in developing CX/design strategy artifacts such as vision statements/narratives, personas, journey/experience maps, service blueprints, and roadmaps.

• Skilled at communicating and visualizing complex and abstract ideas and concepts.

• Experience in integrating quantitative insights into deliverables to enhance recommendations.

• Exceptional storytelling and presentation abilities.

• Strong organizational skills, with the capability to manage responsibilities and meet deadlines across multiple projects.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for both pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).