CX Data Analytics and Insights Lead

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Convert raw customer data and feedback into actionable insights for the Customer Experience team.

• Facilitate access to effective data for CX teams to support strategic decision-making.

• Impact broader business strategies through customer insights.

• Develop the Customer Voice Program and establish strategic data goals along with measurable targets.

• Oversee the intake process for new data requests.

• Create frameworks that ensure the accuracy and integrity of team scorecards.

• Assess and incorporate technology and AI tools into reporting structures.

• Work in partnership with CX Leads to define success metrics for change management and business reporting.

• Implement governance processes and maintain searchable, secure insight libraries.

⛳️ Requirements

• Proficient in data analysis tools and techniques.

• Capable of building dashboards and articulating insights to non-technical stakeholders.

• Skilled in transforming complex datasets into engaging narratives.

• Experience in establishing reliable data frameworks and compliance guardrails.

• Highly organized with a strong project management approach.

• Ability to prioritize competing tasks effectively.

• Expertise in creating data governance frameworks and structured libraries.

• Ability to mentor others and align various stakeholders.

• Dedicated to continuous improvement and evidence-based recommendations.

🏝️ Benefits

• Significant support for healthcare for team members globally.

• Generous paid leave policy.

• Customized learning and development opportunities.

• Complimentary toilet paper.

• Competitive salaries aligned with market standards.

• Commitment to social and environmental impact as a Certified B Corp™.