CX Community Engagement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with audiences on various social media platforms to enhance brand visibility.

• Cultivate community interaction and strengthen customer relationships.

• Monitor user comments and provide timely responses to messages.

• Develop strategies aimed at boosting follower engagement.

• Analyze engagement data and collaborate with content creators.

• Maintain consistency in brand voice across communications.

• Address customer service inquiries and escalate issues as necessary.

• Collaborate with Growth, Loyalty, and Customer Experience teams to ensure cohesive messaging and proactive engagement strategies.

⛳️ Requirements

• Over 2 years of direct experience managing social media communities on platforms such as Facebook, TikTok, Reddit, Instagram, or X.

• Proficient in social listening, community management, or analytics tools like Sprout Social, Facebook Insights, Reddit Insights, or comparable platforms.

• Capable of monitoring, identifying, and escalating community sentiment fluctuations, PR risks, or crisis situations in real-time.

• Create, own, or uphold brand voice guidelines and tone documentation to ensure uniformity in team communications.

• Bachelor's degree in marketing, communications, or a related discipline.

• Strong experience in customer experience or marketplace support.

• Proficient in content creation, audience engagement strategies, and social media analytics.

• Familiar with platforms such as Reddit, Sprout Social, and Facebook Insights.

• Exceptional written communication skills and alignment with brand voice.

• Meticulous attention to detail and process accuracy.

🏝️ Benefits

• Generous paid time off.

• Company-sponsored health insurance.

• 5% 401k match.

• Discounts on all Comfrt products.