Customs Clearance Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Review documentation and prepare customs release entries for processing.

• Process and manage Highway releases.

• Analyze documents to determine applicable tariff classifications, duties, and tax rates.

• Collect supplementary information or documentation as required from customers, carriers, CBSA, and others.

• Email clients with clear, concise communication to ensure excellent customer service.

• Handle and resolve challenging situations professionally and effectively.

• Liaise with other teams for entry follow-up as required.

• Maintain a strong knowledge of Canadian ports and warehouses.

• Enter data into computer systems accurately and efficiently.

• Complete files within required timeframes and in accordance with A & A and Canadian regulations.

• Review files for accuracy and errors, ensuring compliance.

• Handle phone inquiries.

• Perform other duties as assigned.

⛳️ Requirements

• 2+ years of experience in customs clearance coordination, ideally with Highway shipments.

• Previous experience at a Canadian customs brokerage is a significant advantage.

• A Certified Customs Specialist (CCS) or equivalent Canadian designation is preferred, or a willingness to obtain it - we will support you.

• A thorough understanding of Canadian rules and regulations regarding the importation of goods.

• Ability to quickly adapt to new systems and identify efficiencies in digital tools.

• Experience with ITMr4, Cargowise, and/or CANdata is beneficial.

• Proficient in Gmail/Front, Google Drive, and Google Sheets.

• Organized, responsive, dependable, and punctual.

• A self-starter who works well independently, manages multiple tasks effectively, and possesses strong problem-solving and communication skills.

🏝️ Benefits

• Work from home from most locations within Canada, as this role is fully remote.

• Skip the commute.

• An afternoon start means no rush-hour grind.

• We invest in your credentials.

• Our Learn & Grow program encourages and supports employees who want to earn their CCS designation, and you’ll earn a bonus when you pass.