Customer Value Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Define Value

• Transform customers' strategic goals into impactful use cases for Social Links.

• Identify crucial areas where our products deliver value and guide customers on how to realize it.

• Develop business cases and calculate ROI by utilizing customer feedback, industry benchmarks, and best practices.

• Deliver Value

• Empower customers to achieve the defined value.

• Work closely with strategic customers to ensure they maximize the benefits of our products through tailored use cases, workflows, and product adoption.

• Identify and implement strategies to enhance product adoption.

• Utilize insights gained from strategic customers to benefit small and medium-sized customers.

• Maintain Value

• Track and optimize customer engagement with our products.

• Collaborate closely with the Product Department to ensure our products evolve in line with customer requirements.

• Create and refine analyses for key customer segments.

• Assist Customer Success Managers and Account Executives in crafting and documenting Customer Success Stories.

⛳️ Requirements

• Proven track record with over 5 years of experience in Management or Strategy Consulting, Value Departments within a Software (preferably SaaS) Company, or a Center of Excellence.

• Practical experience in client delivery, project management, and business development.

• Strong analytical abilities, particularly in applying technology solutions to fundamental business challenges.

• Proficient in articulating complex concepts simply and guiding data-driven value creation and decision-making for both our customers and our organization.

• Excellent communication and presentation skills in English and at least one additional European language.

• Outstanding degree in Management, Business Information Systems, or other business or engineering-related fields.

• Ideally, familiarity with OSINT, Cyber Security, Forensics, Intelligence, or Lawful Interception.

🏝️ Benefits

• Stock options.

• Engaging challenges and thrilling opportunities.

• A diverse, multicultural, and collaborative team environment.

• Every team member has the opportunity to grow and reach their full potential.