Customer Value Architect III

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the value plan for each account in your portfolio, linking the business challenges that prompted the customer to choose Mixpanel with the outcomes they track.

• Cultivate relationships with both business and technical stakeholders, ensuring that Mixpanel's features align with the priorities that matter most to customers.

• Conduct discovery sessions to identify customer priorities and challenges, translating insights into actionable adoption strategies and internal communications.

• Collaborate with your Account Executive on expansion initiatives and your renewal counterpart on executing renewals, presenting the value proposition and adoption evidence that supports both efforts.

• Facilitate enablement and best practices workshops focused on dashboard creation, funnel analysis, and retention modeling to enhance the depth and breadth of customer engagement with Mixpanel.

• Track usage patterns and health indicators, leading business reviews to highlight successes, promote deeper adoption, and identify potential risks early.

• Identify underutilized features and contracted capabilities, providing clear recommendations to customers for optimization.

• Address product inquiries and issues, resolving what you can and directing the rest to the appropriate team.

• Develop a comprehensive understanding of a customer's AI maturity and leverage Mixpanel's AI tools to assist them in utilizing their product data effectively.

• Work in coordination with GTM, Product, and Engineering teams on escalations, sharing successful strategies with the wider Customer Value Architects team.

⛳️ Requirements

• Proven experience in customer success, consulting, or a similar field supporting B2B SaaS accounts, or equivalent experience.

• A demonstrated history of managing relationships with a diverse range of stakeholders, from business partners to technical teams.

• Capability to articulate technical concepts, such as data models and product metrics, in a way that resonates with non-technical stakeholders.

• Experience in transforming product usage data into a compelling narrative about customer outcomes and return on investment (ROI).

• Comfort in developing and executing adoption plans that connect daily activities to a customer’s broader objectives.

• Practical experience with AI or agentic tools beyond casual usage, such as MCP-based workflows or LLM copilots.

• A collaborative mindset for working across account teams and internal partners to advance plans effectively.

• Sound judgment in prioritizing which accounts and actions require immediate attention.

• Bonus: Experience in product analytics, growth strategies, or data-driven product development.

• Bonus: Background in a technical advisory role or professional services.

• Bonus: Familiarity with analytics instrumentation, event tracking, or data tooling.

🏝️ Benefits

• Comprehensive Medical, Vision, and Dental Care.

• Mental Wellness Benefit.

• Generous Vacation Policy & Additional Company Holidays.

• Enhanced Parental Leave.

• Volunteer Time Off.

• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.