Customer Support & Success Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Address consumer inquiries and issues via the website's chatbot.

• Examine reports of inaccurate information or functionality.

• Maintain records, assess data quality, validate information, and assist in generating reports.

• Respond to requests from enterprise customers.

• Transition into customer success roles and participate in customer calls to clarify their needs.

• Verify payment statuses and reconcile invoices.

• Analyze compensation data to uncover trends and changes over time.

• Investigate significant findings and produce clear reports, charts, and insights for customers.

• Navigate unfamiliar requests independently.

• Review data and outputs from AI tools rather than relying solely on the initial response.

⛳️ Requirements

• Proficient in spoken English.

• Comfortable communicating directly with customers based in the U.S.

• Practical, day-to-day experience with AI tools such as Claude or ChatGPT.

• Comfortable iterating with AI tools, reviewing their outputs, and using MCPs or plugins in real-world workflows.

• Possesses an analytical mindset and comfort with numerical reasoning.

• Ability to navigate data and inquiries; prior experience in data is beneficial, but transferable reasoning skills are acceptable.

• Capable of managing ambiguity, taking ownership, and advancing work independently.

• Availability to meet customer needs across U.S. Pacific time zones.

• Preferred: experience in compensation data, HR, People Operations, or as a compensation specialist.

• Preferred: experience in reporting, data cleaning or validation, customer support, account support, or invoice reconciliation.

• Candidates should be committed to a long-term position and not plan to juggle multiple jobs.

🏝️ Benefits

• Full-time position, 8 hours per day, Monday to Friday.

• Fully remote work environment.

• Stability and long-term commitment.

• Opportunity to gain valuable experience under the guidance of innovators Zuhayeer Musa and Zaheer Mohiuddin.

• Potential for career growth.

• Rapid selection process.

• Salary compensated in USD.