Customer Support – Streaming Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct and finalize testing procedures.

• Assist customers of one of our clients, a worldwide leader in the streaming media and entertainment sector.

• Establish a connection with callers while expressing your enthusiasm for movies, TV shows, and animated content.

• Offer technical support and troubleshooting for streaming services.

• Work alongside internal teams to improve guest experience and address inquiries.

⛳️ Requirements

• Background in customer service or contact center roles with a commitment to delivering an outstanding guest experience.

• Familiarity with streaming, including basic troubleshooting abilities and a solid understanding of streaming services on devices such as smartphones and smart TVs.

• Basic keyboard skills; experience with Microsoft Office applications (Outlook, Word, Excel).

• Experience in technical support.

• Strong skills in problem diagnosis and resolution.

• Ability to manage multiple tasks while utilizing various applications concurrently.

• Experience with CRM applications is preferred.

🏝️ Benefits

• Competitive hourly wage along with paid training.

• Additional pay incentives and opportunities for monthly rewards and recognition programs.

• Comprehensive medical, dental, and vision benefits, in addition to other perks like 401k and paid time off.

• Exciting vacation benefits, featuring a newly implemented Global Flexible Benefits Policy.

• Opportunities for advancement from within – 80% of our frontline leaders began their careers at Sutherland as representatives.

• Employee Assistance Program (EAP) and Health and Wellness initiatives, including a dedicated personal trainer for Sutherland employees.