Customer Support Specialist – Japanese Speaker

This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as the main point of contact for Red Hat enterprise customers worldwide

• Oversee initial interactions with customers and facilitate effective communication

• Conduct diagnosis, troubleshooting, and resolution of client issues

• Thoroughly investigate customer problems and contribute to the team's knowledge base

• Proactively identify and implement solutions to improve the customer experience

⛳️ Requirements

• Native-level proficiency in Japanese (both written and spoken)

• Strong verbal and written communication skills in English

• At least 3 years of experience in the Customer Service sector

• A degree in IT or a background in the IT field is beneficial

• Outstanding customer service capabilities

• Excellent organizational skills and time management abilities

• Familiarity with Linux is a plus

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work arrangements

• Opportunities for professional development