Customer Support Specialist – Immobilienverwaltung

This is a fully remote position, open to applicants in Germany.

📋 Description

• Systematically, reliably, and promptly handle customer inquiries via the ticket system.

• Assist users in the secure and effective use of Impower in their daily workflows.

• Bring an understanding of typical real estate management processes, including communication with tenants and owners, invoicing, documentation, payment processes, and coordination with service providers.

• Analyze and resolve product- and process-related customer concerns.

• Escalate more complex cases to Product, Engineering, or Second-Level Support with clear descriptions.

• Document customer inquiries in the ticket system, keep status up to date, and ensure follow-up until resolution.

• Communicate clearly, kindly, and solution-oriented with customers.

• Identify recurring questions and solutions, and assist in creating help texts, internal documentation, and support materials.

• Contribute to quality, speed, and customer satisfaction in support.

⛳️ Requirements

• Experience in real estate management, property management, homeowners' association management, rental management, residential real estate, or a comparable real estate-related field.

• Knowledge of typical processes and challenges in real estate management.

• Ability to categorize customer inquiries professionally.

• Enjoy helping people, solving practical problems, and explaining complex issues understandably.

• Interest in digital solutions and learning software to simplify real estate management processes.

• Structured, meticulous, and reliable work style when handling multiple topics.

• Confident and professional communication in German.

• Good communication skills in English.

• Willingness to learn and openness to software and support topics.

• Readiness to take responsibility and actively participate in process, documentation, and collaboration improvements.

🏝️ Benefits

• Structured onboarding into our product, processes, and the real estate industry.

• Remote work model with flexible design of your workday.

• Modern equipment (Mac or Windows – your choice).

• Private health insurance.

• Sports programs.

• Regular team events.

• Close collaboration with Product and Engineering in an international team.