Customer Support Specialist III – Data Analysis

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Generate daily reports, assess KPI fluctuations, and assist leadership in making informed decisions;

• Track performance metrics and deliver operational support;

• Conduct daily updates to databases to ensure all dashboards created by the MIS (Management Information Systems) team are current;

• Streamline processes to guarantee timely updates and enhance database loading efficiency;

• Oversee MIS deliverables;

• Identify discrepancies in results and metrics produced by MIS;

• Supply models and data to facilitate MIS operations;

• Discuss scope, priorities, and requirements for the development of MIS reports and tools;

• Ensure the quality of delivery and adherence to request specifications.

⛳️ Requirements

• Minimum age of 18 years;

• Completed bachelor's degree (ideally in a quantitative discipline or Business Administration);

• Strong analytical abilities with a critical and constructive approach;

• Attention to detail;

• Exceptional organizational skills;

• Willingness and capability to collaborate with others;

• Excellent verbal and written communication skills, with a capacity to work in a team;

• Commitment to achieving results and maintaining quality;

• Flexibility and adaptability;

• Prior or current experience with data modeling, reporting, KPIs, dashboards, and automation;

• Advanced knowledge of SQL Server, Oracle, ETL, Visual Studio Integration Services, SaaS, and Power BI;

• Advanced proficiency in Excel (including VBA/macros) and PowerPoint;

• Familiarity with Kanban methodologies;

• Understanding of operations and relevant experience;

• Experience in MIS/BI is preferred;

• High level of proficiency in Microsoft Office is crucial;

• Intermediate skills in Microsoft Access;

• Experience in generating reports and performance metrics;

• This position welcomes applications from individuals with disabilities and beneficiaries of Brazil's Social Security rehabilitation program.

🏝️ Benefits

• Transportation allowance;

• Meal and/or food allowance;

• Childcare support / assistance for children with disabilities;

• Discounts on products;

• Dental insurance;

• Health program;

• Gym membership and discounts on sports activities;

• Educational partnerships offering course discounts;

• Life insurance;

• Funeral assistance;

• Career development plan.