Customer Support Specialist II

📋 Description

• Engage in projects that directly interact with customers.

• Comprehend and provide support for the Ocient product across various environments including Ocient Cloud, On-Premises, GCP, and AWS.

• Participate in an on-call rotation to address customer issues.

• Collaborate with internal teams to validate issues and features.

• Assist in managing customer tickets by handling a high volume and prioritizing effectively.

• Document analyses of root causes.

• Acquire in-depth knowledge of Ocient solutions.

• Report findings to leadership and external stakeholders.

• Support Level I Customer Support Engineers in diagnosing and resolving complex problems within a distributed system environment.

⛳️ Requirements

• Bachelor’s or Master’s degree in computer science, computer engineering, or a related discipline.

• 5 to 6 years of experience in customer support or a similar capacity.

• Proficiency in SQL and Database Administration within a Linux/Unix environment.

• Strong grasp of system administration and operational support.

• Experience with query analyzers and query tuning/slow query optimization for large datasets.

• Advanced skills in troubleshooting and log analysis.

• Knowledge of hardware and the Linux Kernel.

• Proficient in Linux operating systems.

• Capable of network troubleshooting.

• Familiarity with Python programming.

• Experience in setting up infrastructure in a data center, including network configuration and monitoring.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible work environment.

• Competitive salary and performance-based bonuses.