Customer Support Specialist I

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide technical assistance to clients via support emails, phone calls, and online training sessions.

• Aid in software testing and the establishment of new accounts.

• Conduct online support and training sessions.

• Collect feedback for the product team.

• Offer technical support to both clients and customer support team members.

• Become a proficient user of our software and stay informed about new features and improvements.

• Collaborate with customers and the Momentus development team to address software issues.

• Test new or enhanced functionalities and/or bug fixes before general release.

• Elevate unresolved customer support inquiries to a Senior Support Specialist.

• Provide user training on specific features and/or modules.

• Oversee and manage file server cleanup and maintenance.

• Create local Momentus sites for testing purposes.

• Establish yourself as a reliable resource for key accounts.

• Educate and nurture existing customer accounts.

• Showcase new features and unique use cases.

• Address internal support requests such as demo configurations, document preparation, customer notifications, and NetSuite administration.

⛳️ Requirements

• A minimum of 2 years of customer service experience, ideally within a rapidly growing SaaS company.

• Excellent communication skills via phone and email.

• Proficiency in Microsoft Suite (Word, Excel, etc.).

• Preferred experience with report writing tools and relational databases (e.g., DevExpress, Crystal Reports, SQL, or MS Access).

• Availability for on-call support occasionally over weekends throughout the year.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Outstanding 401k Match: Momentus will match 80% of your first 10% contribution.

• Unlimited Time Off: Take the time you need to rest and recharge.

• Remote Work: We appreciate our global team and proudly offer the flexibility to work remotely.

• Receive two complimentary tickets annually to attend an event at one of our valued customer venues.

• Professional Development: We support continuous learning through our partnership with LinkedIn Learning.