Customer Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide friendly, patient, and professional customer service for all incoming calls, emails, and online inquiries related to basic application support or technical assistance in a timely and courteous manner.

• Collect vital information necessary for the Support Services Specialist to effectively triage and troubleshoot customer queries.

• Accurately document, assign, and monitor service requests utilizing support tools and systems.

• Acquire a comprehensive understanding and increasing proficiency in the application, utilizing its features to effectively diagnose and resolve customer issues.

• Consistently uphold a high standard of customer service and professionalism.

• Engage in team meetings and training sessions as required.

• Perform additional duties as assigned by the supervisor.

• Offer step-by-step assistance using provided documentation or scripts to aid end-users in resolving common issues.

• Adhere to established procedures and scripts to diagnose application and/or technical issues related to hardware, software, or network problems.

⛳️ Requirements

• High school diploma or equivalent qualifications.

• Minimum of 3 years of experience in a customer service-focused role.

• Strong skills in troubleshooting.

• Proven ability to engage in and follow technical discussions; technically proficient.

• Excellent interpersonal and team-building abilities.

• Effective organizational and time management skills.

• Capability to work independently as well as collaboratively within a team setting.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) with matching contributions.

• Legal benefits.

• Short-term and long-term disability coverage.

• Life insurance.

• Paid time off.