Customer Service Representative – Insurance

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming calls and provide assistance to members regarding AAA memberships.

• Offer tailored, proactive solutions while recommending valuable products and services.

• Interact with members using effective communication skills and a friendly, solution-oriented approach.

• Quickly and critically assess situations to resolve issues—this role does not follow a scripted format.

• Utilize multiple systems and tools while actively listening and managing multiple tasks simultaneously.

• Maintain a positive, proactive attitude in a dynamic and fast-paced environment.

• Engage in continuous coaching and development to consistently improve your performance.

⛳️ Requirements

• Previous experience in customer service (recent call center experience is preferred).

• Fluency in Spanish is an advantage!

• Exceptional communication skills (written, verbal, and listening).

• Capability to multitask and navigate computer systems in real-time.

• A flexible, proactive mindset and readiness to adapt to changes.

• High school diploma or GED is required.

• Must be able to pass a background check and drug screening.

🏝️ Benefits

• Health coverage for medical, dental, and vision.

• 401(K) savings plans with company matching and a pension plan.

• Tuition assistance available.

• Floating holidays and PTO to support community volunteer initiatives.

• Paid parental leave provided.

• Wellness programs offered.

• Employee discounts on membership, insurance, travel, entertainment, services, and more!