Health Care Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Managing both inbound and outbound calls in a cutting-edge environment.

• Addressing general inquiries related to insurance, financial assistance, and payment processing.

• Adhering to client-specific protocols and policies.

• Investigating and replying to client questions and concerns.

• Complying with all relevant laws including FDCPA, FCRA, HIPAA, and others.

⛳️ Requirements

• At least 1 year of experience in a Call Center or Customer Service role.

• Familiarity with medical terminology, patient billing, healthcare insurance, and/or healthcare administration is preferred.

• Capability to operate in a fast-paced, deadline-driven environment.

• Excellent organizational skills.

• Proficient in managing multiple tasks at the same time.

• Willingness to adapt to varying schedules and assignments, which may include evening and Saturday shifts.

• Ability to collaborate effectively within a team-oriented setting.

• Bilingual applicants are preferred.

🏝️ Benefits

• Health, Dental, Vision, Life, and Disability Insurance.

• 401K plan with employer matching.

• HSA/Flexible spending accounts.

• Paid time off starting after 90 days of employment.

• Annual profit-sharing opportunities.

• 7 Paid Holidays, including Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.

• Family-friendly events.

• Wellness programs and gym reimbursement.

• All necessary equipment and technical support will be provided.