Customer Experience Associate III

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversees client expectations while addressing escalated customer disputes.

• Conducts routine activities within the customer contact center related to business products and services.

• Engages with customers in a warm and empathetic manner.

• Accountable for the complete resolution of customer issues.

⛳️ Requirements

• Must currently reside in New York.

• Intermediate proficiency in Microsoft Applications (Outlook, Excel, Word, etc).

🏝️ Benefits

• Paid training.

• Medical, dental, and vision coverage.

• 401K plan with matching contributions.

• Employee discount program.

• Opportunities for career advancement.

• Supportive and positive work culture.