Customer Support Specialist – Classified Team

📋 Description

• Engage with customers and clients through email, chat, and phone to resolve issues, respond to inquiries, and clarify website functionalities.

• Deliver empathetic, high-quality service to each customer and client interaction, ensuring a compassionate and professional experience.

• Convey sensitive or complex information to customers with professionalism, empathy, and clarity, ensuring comprehension while preserving a positive customer experience.

• Effectively manage customer interactions across multiple channels (email, chat, and phone) while leveraging internal systems and tools, ensuring seamless workflows and exceptional service delivery across various aspects of the role.

• Handle a significant volume of incoming customer inquiries throughout the day.

• Enhance your understanding of company products, services, and policies to explain them kindly and respectfully.

• Possess the ability to troubleshoot, identify, and resolve technical issues related to the Legacy.com product lines, escalating when necessary.

• Capable of utilizing internal systems and tools to process tasks while adapting to team-specific procedures.

• Directly contribute to meeting monthly team performance objectives.

• Undertake additional responsibilities as assigned to support the team, department, and organizational goals.

⛳️ Requirements

• High School Diploma or equivalent experience required.

• 1-2 years of customer support experience is necessary.

• Experience in a call center environment is preferred.

• Prior experience in media, publishing, or classified advertising is an advantage.

• Strong written and verbal communication skills, with the capacity to convey information clearly and professionally.

• Proficient in basic computer applications and systems, including email communication, Windows-based platforms, Microsoft Word, and Microsoft Excel.

• Exceptional multitasking, organizational, and time management skills.

• Keen attention to detail and a strong commitment to accuracy.

• Customer-oriented mindset with a dedication to delivering high-quality service.

• Ability to work independently while also positively contributing within a team setting.

• Strong problem-solving and critical-thinking capabilities.

• Comfortable operating in a fast-paced environment with changing priorities and deadlines.

• High level of comfort in navigating web-based systems and technology platforms.

• Experience with customer support platforms, call center systems, chat tools, or CRM software is preferred.

• Ability to learn and adapt quickly to partner-specific workflows and systems.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Health Savings Accounts and Flexible Spending Account options with generous employer contributions (based on plan selection).

• Basic Life and Supplemental Life insurance.

• Disability Insurance.

• Voluntary Supplemental Benefits (Hospital Indemnity, Accident, Critical Illness).

• Accrued Paid Time Off.

• 401k plan with discretionary employer match.

• Paid Medical and Parental Leave.