Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address and resolve customer inquiries and complaints primarily through chat and email.

• Evaluate and understand the needs of customers.

• Provide information regarding product advantages to transform potential clients into paying customers.

⛳️ Requirements

• Minimum of 6 months’ experience in Customer Support.

• Upper-intermediate proficiency in English is essential.

• Outstanding communication abilities.

• Strong sense of personal accountability.

• Positive demeanor.

• Interest in photography.

• Familiarity with Photoshop and Lightroom.

• Knowledge of Zendesk.

• Experience with SaaS products.

• Previous evening shift work experience.

• Availability to work in two shifts: Morning from 7:00–16:00 or Evening from 15:00–00:00.

🏝️ Benefits

• Flexible work schedules.

• Trust-based work processes.

• Supportive team atmosphere.

• Educational reimbursement.

• Classes in English, German, and Polish.

• Option to work remotely or from the office.

• Medical insurance coverage.

• Twenty-one days of paid sick leave annually.

• Twenty-one days of paid vacation each year.

• Regular team-building events.