Customer Support Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver technical support and assistance to clients facing software-related challenges.

• Efficiently manage and respond to incoming support tickets.

• Engage with customers through the Helpdesk platform.

• Conduct phone and video calls via Zoom/Teams to troubleshoot issues.

• Collaborate with Development and Onboarding teams to resolve customer concerns.

• Provide guidance and support to customers throughout their onboarding process and thereafter.

• Maintain documentation of internal procedures and stay updated on daily software enhancements.

• Cultivate a comprehensive understanding of user experience to offer effective support.

• Record and log resolutions for future reference.

• Work collaboratively within a small team, sharing insights and best practices.

• Contribute to additional business projects as needed.

⛳️ Requirements

• 1–3 years of professional experience.

• Essential strong customer service background.

• Previous experience in a support desk or helpdesk role is advantageous but not mandatory.

• Exceptional interpersonal and communication abilities.

• Customer-first approach with a high degree of empathy and patience.

• Self-driven with a proactive and positive attitude.

• Strong organizational capabilities and the capacity to manage multiple tickets at once.

• Ability to see issues through to resolution.

• Familiarity with financial or business software is desirable but not essential.

• Genuine interest in software and technology.

• Excellent grammar, empathy, and professionalism.

• Availability from Monday to Friday, 9:00 am to 5:30 pm.

• Candidates must reside in South Africa.

🏝️ Benefits

• Comprehensive training will be provided.

• Opportunity for fully remote work.