Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing the Support inbox, addressing customer emails, and returning phone calls.

• Acquiring knowledge of the Promoboxx platform to become a product expert.

• Responding to general inquiries regarding platform functionality and best practices from internal team members.

• Conducting individual Zoom training sessions with users.

• Maintaining and updating account and brand network information (which includes some basic data tasks).

• Gaining practical experience in social media marketing, retailer engagement, and brand-supported digital campaigns.

• Providing support for additional team projects as necessary.

⛳️ Requirements

• Experience in customer service in various fields (such as retail, food service, or hospitality, which typically develop highly transferable skills for this role).

• Bachelor’s degree is preferred.

• Familiarity with technological tools and data spreadsheets is advantageous.

• Exceptional attention to detail, accuracy, organization, and follow-through.

• Capability to quickly learn new software platforms and effectively communicate product functionality to customers.

• A positive, driven, and team-oriented mindset.

• Preference for candidates who are interested in long-term growth with Promoboxx.

🏝️ Benefits

• Competitive base salary paid bi-monthly.

• Comprehensive health benefits.

• Stock options available.

• 401(k) matching program.

• Flexible remote work environment.

• Unlimited flexible paid time off (PTO).

• A relaxed, enjoyable, and collaborative team culture.

• Experienced leadership dedicated to your success.

• Opportunities for career advancement.

• Employee rewards program.

• Opportunities for professional development.

• Access to Promoboxx merchandise.