• Addressing daily support inquiries and tickets.

• Representing Pazu across various platforms (Email, App Stores, Social Media, etc.) as the primary point of contact.

• Upholding exceptional service standards and ensuring customer satisfaction by delivering effective solutions and alternatives to players.

• Utilizing internal systems to provide comprehensive support.

• Identifying, analyzing, and conveying trends related to recurring issues and complaints to the Product and R&D teams.

• Contributing to an enhanced customer experience by proactively initiating relevant projects.

• Over 2 years of experience in a customer-focused role within a global organization.

• Native-level proficiency in English (both written and spoken) - mandatory!

• Familiarity with support software such as Zendesk, Intercom, or similar platforms.

• Outstanding interpersonal and communication abilities.

• Exceptional service mindset (you thrive in social interactions).

• A proactive, can-do attitude - the success of this role is shaped by your contributions.

• Capability to operate in a fast-paced and dynamic setting.

• Strong interest in the mobile gaming industry - advantageous.

• Tech-savvy - advantageous.

• Proficiency in Spanish - advantageous.

• [List specific benefits here, if applicable]

Customer Support Specialist

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