This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address and resolve customer inquiries through all available channels, including email, chat, and Twitter.

• Forward complex inquiries to the relevant internal teams for further assistance.

• Continuously enhance your understanding of Paddle products and develop the ability to tackle increasingly complex queries as you advance in your role.

• Collect feedback, identify issues, propose innovative process enhancements, and actively participate in various team meetings.

⛳️ Requirements

• Previous experience in customer support, customer service, or a customer-centric role, or a strong desire to transition into your first customer-focused position.

• Proficient in English with strong communication skills.

• Comfortable working remotely and effectively organized in communicating with teams across different time zones (GMT, AEST, EST, PHT).

• Passionate about interacting with people and dedicated to empowering customers.

• Willing to share experiences and feedback with others to enhance skills.

• Committed to continuous improvement and not settling for the status quo.

• Possess an investigative mindset and enjoy thinking outside the box.