Customer Support Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Provide precise, efficient, and high-quality assistance across email and chat platforms, ensuring a professional and customer-focused experience.

• Keep up-to-date with product features, updates, and internal procedures to deliver timely and relevant solutions.

• Work in collaboration with Product, Tech Support, Deliverability, and other internal teams to address issues, manage escalations, and pinpoint opportunities for improvement.

• Contribute ideas, enhance processes, and streamline workflows.

• Take charge of specialized areas such as billing, outages, scheduling, or specific product features, and lead initiatives related to these areas.

• Mentor junior staff by providing knowledge sharing and constructive feedback.

• Actively engage in team meetings and embody the values of Omnisend.

• Commit to 9-hour shifts with a 1-hour break, covering shifts between 7AM and 9PM EET, including weekend shifts.

⛳️ Requirements

• Proficiency in English, both written and spoken.

• Demonstrated customer support experience, preferably in a fast-paced tech or SaaS environment, for over 1 year.

• Strong sense of ownership and ability to follow through to deliver results.

• Maturity and dependability; capable of working independently, effectively prioritizing tasks, and maintaining composure under pressure.

• Exceptional, clear, empathetic, and professional communication abilities.

• Strong problem-solving skills with a keen attention to detail and a proactive mindset.

• Adaptability to changing situations, schedules, and customer needs.

• Long-term outlook and interest in a stable position with growth prospects.

• Availability to work within the 7AM–9PM EET schedule and cover weekend shifts.

🏝️ Benefits

• Starting gross salary from 1100 EUR/month based on experience.

• Quarterly salary evaluations.

• Unlimited learning budget for personal development after 3 months.

• Private health insurance coverage.

• Unlimited access to psychotherapy services.

• Workstation budget of 420 EUR.

• Work anniversary gifts, such as home cleaning services.

• Appealing workations and team-led team-building activities.

• Working methods and best practices influenced by top tech companies in Silicon Valley.

• Senior colleagues (70%+) fostering a high-performance environment that accelerates your growth.