Customer Experience Manager – Commercial Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of accounts to enhance customer satisfaction and minimize churn.

• Foster customer service, loyalty, and growth of the customer base by establishing and nurturing relationships with assigned clients.

• Perform reviews of customer accounts and formulate strategic account plans.

• Engage in customer negotiations and adeptly handle objections related to competitive products to secure renewals and retain business.

• Enhance job knowledge and skills by engaging in educational opportunities and benchmarking industry best practices.

• Make and receive calls to customers to guarantee their satisfaction.

⛳️ Requirements

• A college degree or equivalent military experience is preferred.

• A minimum of 4 years of experience in inside sales, customer success, or account management within a technology or complex environment, ideally within a B2B services organization.

• Demonstrated success in managing the complete customer lifecycle.

• Familiarity with Microsoft Teams Calling, Microsoft Licensing, VoIP, Hosted PBX, SDWAN, and cloud networks and products.

• Experience conducting contract negotiations with C-level executives for migrations and renewals.

• Strong ability to research, analyze problems, and identify solutions.

• Capable of preparing written presentations, reports, and pricing quotations.

• Proficient in Microsoft Office applications.

🏝️ Benefits

• Exceptional customer service, organizational, and time management skills.

• Willingness to learn various skills and collaborate across multiple departments.

• Participation in multiple training sessions over the first 90 days, with ongoing training throughout your employment.