Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries across multiple channels including phone, email, and chat.

• Efficiently resolve customer issues.

• Manage returns, exchanges, and handle customer complaints.

• Accurately document each customer interaction.

• Update customer data within the CRM system.

• Gather and relay customer feedback to the appropriate departments.

• Keep customers informed about the progress of their inquiries.

• Serve as a conduit for user feedback to relevant departments.

⛳️ Requirements

• Outstanding verbal and written communication abilities in both Filipino and English.

• Capability to engage in conversations with politeness and professionalism.

• Aptitude for handling large volumes of information.

• Strong attention to detail and accuracy in documentation.

• Proficient in using PCs and basic office software.

• Experience with CRM systems and other specialized applications.

🏝️ Benefits

• Enhance your professional skills with access to mentoring, career consulting, and educational programs.

• Collaborate with global teams and gain international experience through our Global Talent Exchange Program.

• Participate in company-wide challenges, awards, sports events, and employee-led social impact and volunteer initiatives.

• Improve your language proficiency through co-financed courses and internal speaking clubs.

• Final benefits may vary based on location.