Customer Support Specialist

📋 Description

• Act as the primary contact for customers regarding all service and support inquiries.

• Diagnose and resolve application-related issues and customer workflow challenges.

• Provide an outstanding client experience by recognizing and documenting client needs and concerns.

• Respond to incoming customer questions, utilizing effective problem-solving strategies.

• Ensure consistent, timely, professional, and high-quality support for clients.

• Develop procedures aimed at enhancing client satisfaction and guaranteeing quality service delivery.

• Collaborate and communicate with various teams to address and resolve issues.

• Engage in quality assurance and application testing of software.

⛳️ Requirements

• A Bachelor’s degree is preferred.

• Proficient in MS Office and related software applications.

• Must possess technical skills with a capacity to quickly learn new software tools.

• Experience with eChart or Practice Management is advantageous.

• Prior experience in healthcare or clinical settings is preferred.

• Excellent communication skills for effective interactions both internally and externally.

• Capable of managing multiple ongoing activities and tasks in a fast-paced environment.

• Experience with remote work is a plus.

🏝️ Benefits

• Remote work environment.

• Health benefits fully covered for employees.

• Flexible Paid Time Off Policy.

• 11 company holidays annually.

• Paid parental leave.

• 401K plan with matching contributions.

• Budget for learning and development opportunities.

• A diverse, inclusive, and enjoyable team atmosphere!