Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary internal contact for customer and sales inquiries regarding product details, pricing, availability, shipping, and returns.

• Liaise with customers, Account Managers, and sales leadership to ensure prompt follow-up and resolution of issues.

• Provide updates on order status while proactively sharing lead times, shipping information, and possible delays.

• Create precise quotes that reflect accurate pricing, availability, and lead-time details.

• Follow up on quotes and ongoing opportunities to aid in conversion efforts.

• Input customer orders and uphold accurate records in CRM and ERP systems.

• Establish new customer accounts within internal platforms.

• Collaborate with manufacturers and suppliers to address pricing, availability, and shipping challenges.

• Elevate complex issues related to products, pricing, and delivery to internal stakeholders.

• Facilitate resolution paths that minimize disruptions while preserving customer relationships.

⛳️ Requirements

• Over 4 years of experience in customer support or sales support within a B2B industrial, manufacturing, or distribution context.

• Familiarity with quote-to-order and order management workflows.

• Capability to independently handle multiple priorities and deadlines in a fast-paced, high-responsibility environment.

• Exceptional attention to detail and a strong commitment to accuracy.

• Proficient with CRM, ERP, and internal communication platforms.

• Knowledgeable in Microsoft Office Suite, including Outlook, Word, and Excel.

• Strong and professional communication abilities.

• Confidence in collaborating across departments and engaging with external partners.

🏝️ Benefits

• Competitive hourly wage.

• Extensive health coverage with various medical plan choices (CDHP and PPO).

• Company-funded life and disability insurance.

• 401(k) plan with company matching.

• Additional critical illness, accident, and hospital indemnity plans.

• PTO plan inclusive of paid holidays.

• Paid parental leave.

• Paid compassionate care leave.

• Employee Assistance Program (EAP).

• Wellness incentives.

• Access to telehealth services.

• Dental and vision insurance options.

• FSAs/HSAs with company contributions.

• Pet insurance.

• Legal assistance services.

• Identity theft protection.