Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist both new and existing users in establishing and effectively utilizing Flippa.

• Provide prompt, high-quality customer service through chat, email, and platform channels.

• Aid customers in comprehending the functionality of Flippa, enhancing onboarding success and platform usage.

• Oversee, investigate, and resolve customer issues and complaints, escalating when necessary.

• Guarantee that customers receive clear, accurate, and consistent communication at all times.

• Monitor and manage incoming payments into the FlippaPay Trust Account to ensure payment releases comply with regulatory requirements.

• Represent the customer's voice by sharing insights and feedback with the Product team.

• Participate in the ongoing enhancement of support processes, tools, and knowledge resources.

• Work closely with global CX colleagues to ensure seamless coverage across different time zones.

⛳️ Requirements

• 2–3+ years of experience in a customer support or customer-facing position.

• Practical experience using a ticketing system (Zendesk is preferred).

• Familiarity with real-time messaging tools (e.g., Slack).

• Experience with identity verification, risk monitoring, or trust & safety tools is a plus.

• Strong customer-first attitude with a proven history of delivering high-quality service.

• Capability to manage time efficiently and work independently with little supervision.

🏝️ Benefits

• Competitive salary.

• Equity options.

• Generous paid time off for your birthday.

• Paid study time.

• Paid volunteering time.

• Preventive health initiatives.