Customer Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist customers in troubleshooting their issues.

• Respond to inquiries regarding our products.

• Provide guidance to merchants on best practices.

• Ensure that every interaction results in an outstanding experience.

• Collaborate closely with the Customer Success, Engineering, and Product teams to address issues efficiently.

• Identify areas for enhancement in both our product offerings and support processes.

⛳️ Requirements

• At least 1 year of experience in SaaS or eCommerce customer support.

• Proven experience in supporting Shopify merchants.

• Familiarity with support platforms such as Intercom, Zendesk, or similar tools.

• Proficiency in using Slack.

• Basic knowledge of HTML, CSS, or JavaScript is a plus.

• Familiarity with eCommerce marketing platforms like Klaviyo, Attentive, Yotpo, Mailchimp, or similar is advantageous.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.