Customer Support Specialist

📋 Description

• Conduct investigations and resolve incoming customer inquiries regarding DMS products and services

• Assist customers in navigating the website and troubleshoot any technical difficulties

• Deliver prompt, professional, and solution-focused support during customer interactions

• Collaborate with Customer Success Managers and sales teams to address post-sales customer requirements

• Work together with internal teams to resolve customer issues and enhance service delivery

• Accurately log calls, cases, and support requests consistently

• Keep organized customer records and adhere to established support procedures

• Recognize recurring customer issues and share trends with internal stakeholders

• Contribute to initiatives aimed at enhancing customer experience and operational efficiency

⛳️ Requirements

• A minimum of 2 years of inbound customer support experience

• An Associate’s degree or higher

• Excellent written, verbal, and interpersonal communication abilities

• Proficient in Microsoft Office Suite

• Capable of managing time efficiently and working independently in a remote setting

• Experience in a SaaS environment (Preferred)

• Knowledge of Salesforce or similar CRM systems (Preferred)

🏝️ Benefits

• Comprehensive health and wellness benefits

• Opportunities for professional development and growth

• Flexible work hours and remote work options

• Collaborative and supportive team environment