Customer Support Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Address inquiries from Providers and Consumers with effective one-touch resolutions via phone, live chat, email, and SMS.

• Handle a significant volume of inbound and outbound communications with customers and providers while ensuring quality, accuracy, and efficiency.

• Investigate customer queries, review account activities, and provide prompt, precise resolutions.

• Skillfully de-escalate challenging customer situations with professionalism, empathy, and sound judgment.

• Meticulously document customer interactions and issues at the account level.

• Collaborate with leadership to enhance customer experience, operational procedures, internal systems, and overall team effectiveness.

• Work together with various departments to support Cherry's growth and success in a dynamic, scaling fintech environment.

⛳️ Requirements

• A degree in Social Sciences, English, or a related field from a prestigious university in Turkey.

• Must be based in Turkey.

• Strong academic credentials.

• Excellent written and verbal communication skills; proficiency in English is essential.

• Availability to work 40–45 hours per week during the hours of 7:00 AM–4:00 PM Turkey time, Monday through Sunday.

• Capability to work independently in a fast-paced, constantly evolving environment while maintaining a team-oriented approach.

• Demonstrated ability to manage multiple tasks and de-escalate situations across voice, chat, email, and SMS inquiries.

• Outstanding skills in prioritizing tasks, organizing, and keen attention to detail.

• Proficient in Google Workspace and familiar with AI-driven productivity tools.

• Preferred experience of 1+ years in customer support or a similar customer-facing role.

• Experience in a startup environment is preferred.

🏝️ Benefits

• Monthly net bonus potential of up to $600.

• Comprehensive private health insurance that includes dental coverage.

• Stock options as part of our long-term growth strategy.

• A remote-first, collaborative, and mission-driven work culture.

• Fully funded annual Cherry retreats in Turkey and the U.S.

• Budget for annual professional development and educational pursuits.

• Home office setup budget to facilitate remote work.